Last updated: October 2026
These Terms of Service apply to the use and purchase of services provided through The Wellness Ratio.
The Wellness Ratio is operated by The Wellness Ratio Group Ltd, a company registered in England and Wales under company number 17416134, with its registered office at 38 Victoria Drive, London, SW19 6BG, United Kingdom.
1. About The Wellness Ratio
The Wellness Ratio provides businesses and organisations with access to health and wellness content and related services, which may include branded or white-label websites, digital content and email communications.
The exact services provided to each customer may be described in a separate proposal, order, Statement of Work or service agreement.
2. Business customers
The Wellness Ratio is intended primarily for businesses and organisations.
By purchasing or entering into an agreement for our services, you confirm that you have authority to enter into the agreement on behalf of the relevant organisation.
3. Services
The specific services, features, content, pricing and delivery arrangements applicable to you will be those presented at the time of purchase or agreed separately in writing.
We may make reasonable changes to the service from time to time, including changes required for technical, operational, security or legal reasons.
4. Fees and payment
Fees for The Wellness Ratio will be displayed at the point of purchase or agreed separately with you.
Where services are provided on a recurring basis, you authorise us and our payment provider to collect the applicable recurring fee at the agreed billing interval.
Payments may be processed by third-party payment providers including Stripe.
5. Cancellation
Recurring services may be cancelled in accordance with the cancellation arrangements shown at purchase or contained in your individual agreement.
Where a minimum term or notice period has been agreed, that term or notice period will continue to apply.
Please see our Refund & Cancellation Policy for further information.
6. Intellectual property
Unless otherwise agreed in writing, all intellectual property rights in The Wellness Ratio platform, content, materials and underlying services remain the property of The Wellness Ratio Group Ltd or its licensors.
Customers receive the right to use the materials and services supplied to them for the purposes agreed with The Wellness Ratio Group Ltd.
Content must not be copied, resold, sublicensed, republished or otherwise commercially exploited outside the scope of the agreed service without our prior written permission.
7. White-label and branded services
Where we provide a branded or white-label version of The Wellness Ratio, the customer’s branding may be incorporated into websites, communications or other materials.
The customer confirms that it has the right to provide and authorise the use of any names, logos, trademarks, images or other materials supplied to us.
The precise scope of any white-label service may be set out in a separate agreement or Statement of Work.
8. Health information
Content provided through The Wellness Ratio is intended for general informational and educational purposes.
It is not intended to replace individual medical advice, diagnosis or treatment from a suitably qualified healthcare professional.
Businesses making The Wellness Ratio content available to their customers, members or employees should not present the service as a substitute for professional medical care.
9. Availability
We aim to provide a reliable service but cannot guarantee that websites, content or other digital services will be available without interruption at all times.
We may temporarily restrict access where reasonably necessary for maintenance, security, technical updates or circumstances outside our reasonable control.
10. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to any separate written agreement between us, The Wellness Ratio Group Ltd will not be responsible for indirect or consequential losses arising from the use of The Wellness Ratio.
Customers remain responsible for deciding how The Wellness Ratio is made available and promoted to their own customers, members, employees or users.
11. Privacy
Personal information collected through The Wellness Ratio will be handled in accordance with our Privacy Policy and applicable data protection law.
12. Separate agreements
A customer may enter into a separate proposal, Statement of Work, service agreement or other written agreement with The Wellness Ratio Group Ltd.
If there is any conflict between these Terms and a separately agreed written contract relating to the service, the separately agreed contract will take precedence.
13. Changes to these Terms
We may update these Terms from time to time. The latest version will be published on this website.
Changes will not override any specific contractual terms separately agreed with an existing customer unless agreed or permitted under that agreement.
14. Governing law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any alternative arrangements contained in an individual written agreement.
15. Contact us
The Wellness Ratio
Operated by The Wellness Ratio Group Ltd
38 Victoria Drive
London
SW19 6BG
United Kingdom
Email: info@thewellnessratio.com
The Wellness Ratio Group Ltd
Registered in England and Wales
Company number: 17416134