Last updated: October 2026
The Wellness Ratio is operated by The Wellness Ratio Group Ltd, “we”, “us” or “our”.
The Wellness Ratio Group Ltd is registered in England and Wales under company number 17416134. Our registered office is 38 Victoria Drive, London, SW19 6BG, United Kingdom.
We are committed to protecting your privacy and handling your personal information responsibly.
1. Information we collect
We may collect personal information when you:
- contact us or make an enquiry;
- request or download a white paper, report or other resource;
- complete a form on our website;
- subscribe to or purchase our services;
- communicate with us about an existing account or service; or
- choose to receive marketing communications from us.
This information may include your name, business name, job title, email address, telephone number, billing details and other information you choose to provide.
We may also collect technical information about how you use our website, such as your IP address, browser type, device information and website usage information through cookies and analytics technologies.
2. How we use your information
We may use your personal information to:
- respond to enquiries;
- provide information or resources you have requested;
- provide and manage The Wellness Ratio services;
- administer customer accounts and payments;
- communicate with customers about their service;
- improve our website, products and services;
- understand how our website is being used;
- maintain the security and operation of our website; and
- send relevant marketing communications where permitted by law.
3. Our lawful basis for processing
Depending on the circumstances, we process personal information because:
- it is necessary to provide a service or fulfil a contract;
- it is necessary for our legitimate business interests;
- we have a legal obligation to process the information; or
- you have given us your consent.
Where we rely on consent, you can withdraw that consent at any time.
4. Payments
Payments for The Wellness Ratio may be processed by third-party payment providers, including Stripe.
We do not store complete payment card details ourselves. Payment information is handled securely by the relevant payment provider in accordance with its own privacy and security practices.
5. Third-party service providers
We may use trusted third-party providers to help us operate our website and deliver our services.
These may include providers of payment processing, customer relationship management and email communications, website hosting, website analytics, IT and technical support, and other services required to operate The Wellness Ratio.
We only share personal information where necessary for these providers to perform their services or where we are otherwise permitted or required to do so by law.
6. Marketing
Where permitted, we may contact you with information about The Wellness Ratio and related products or services.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails or by contacting us.
7. Cookies
Our website may use cookies and similar technologies to operate the site, understand how it is used and improve the user experience.
Where required, we will ask for your consent before placing non-essential cookies on your device.
Further information about the cookies used on this website may be provided through our cookie settings or Cookie Policy.
8. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and financial records and meeting our legal obligations.
Different types of information may therefore be retained for different periods.
9. International data transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where this occurs, we take appropriate steps to ensure that personal information is protected in accordance with applicable data protection law.
10. Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- request access to the information we hold about you;
- ask us to correct inaccurate information;
- request deletion of your information in certain circumstances;
- request that we restrict the way we process your information;
- object to certain types of processing;
- request the transfer of your information where applicable; and
- withdraw consent where we rely on consent.
To exercise any of these rights, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner’s Office, ICO.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be published on this website.
12. Contact us
The Wellness Ratio
Operated by The Wellness Ratio Group Ltd
38 Victoria Drive
London
SW19 6BG
United Kingdom
Email: info@thewellnessratio.com
The Wellness Ratio Group Ltd
Registered in England and Wales
Company number: 17416134